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Items purchased on DubaiGifts.com come with a 14 Day Exchange Policy. If you have decided to change your mind on buying the product on or before delivery, and if the item's wrapping has not been opened or and the product's packaging and product itself have not been damaged, you may exchange it for an item of equal or lesser value for a period of 14 Days. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. Item will not be returned or exchanged if a person is unsatisfied with the product after the box has been opened. We will only accept exchange.
For returns please email with your complaint at customerservice@DubaiGifts.com
DubaiGifts.com provides warranty on selected items only. If you have complaints about the product and need warranty assistance, you can email at customerservice@DubaiGifts.com
You can file a complaint for return at customerservice@DubaiGifts.com
Once, DubaiGifts.com approves of the return, please take into consideration following points: